Support Engineer - Networking + 1st Line

  • Job Reference: BBBH1679
  • Date Posted: 2 January 2020
  • Recruiter: Imperative People
  • Location: Basingstoke
  • Salary: £18,000 to £20,000
  • Sector: IT Infrastructure, Networking
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Support Engineer, Junior / 1st Line Network Support, Help Desk , IP Networking IPv4 IPv6 IP Addressing, CompTIA Network + , CENT, Network Engineer, Networking Degree.

Excellent Managed Services company to start your career !

We thrive in a company culture that is driven to deliver more for customers. Our employees are committed, proactive and motivated. This dynamic environment contributes to a thriving growth-focused culture throughout.

About the Position

This role is based within a Technical Support team we are looking for a person with excellent IT Support skills. The role requires this person to provide exceptional customer support on all products sold.

Primary Duties and Responsibilities:

  • Assist in a 24x7 shift pattern, including bank holidays and weekends
  • Being first point of contact for support, via telephone, email and portal
  • Logging support calls for our customers within the helpdesk system ensuring information collected is accurate and prioritised appropriately
  • Working against contract service level agreements (SLAs)
  • Pro-active monitoring of internal and customer systems
  • Keeping support requests up to date
  • Ensuring all relevant parties are kept informed of progress on support tickets
  • Assist with request for change (RFC's)
  • Providing technical input to support requests to progress or resolve
  • Working to achieve quarterly bonus objectives

Person Specification

The ideal candidate will be able to demonstrate an understanding of some or all of the following attributes: -


  • Self-Driven to improve their technical knowledge.
  • Proactively find solutions to complex problems.
  • Available to attend specific vendor training days away from home if necessary.
  • Keep up to date with any vendor specific certifications or required external certifications.


  • Understanding of fundamentals of IP Networks
  • Understanding of fundamentals of VoIP
  • Understanding of fundamental network security (Firewalls, Antivirus).
  • Knowledge of web-based administration and command line interfaces.
  • Knowledge of Microsoft Operating Systems

Any of the following attributes would be advantageous but are not essential:

  • Experience of SSL technologies and certificates.
  • Knowledge of NAT, Port forwarding would be a great advantage.
  • Experience of configuring IP based products, firewalls and routers.
  • Knowledge of Microsoft Server operating systems with Microsoft Active Directory, LDAP or other directory systems.

Junior / 1st Line Network Support, Help Desk , IP Networking IPv4 IPv6 IP Addressing, CompTIA Network , CENT, Network Engineer. This is a perfect 1st or 2nd job for an aspiring Network Engineer.

For more information and to apply for this role please apply with a Word CV , current salary and notice period.