Software Application Support Analyst, Applications Analyst
Business Intelligence and Data Visualisation Software House, are currently expanding there support team to support new customers.
They seek a Software Support Specialist to provide technical assistance and support to existing customers in an efficient and accurate manner.
In this varied role, you will need to have excellent communication skills as you be working closely with both customers and clients to provide swift resolutions to incoming queries and issues.
- Respond to customer queries
- Walk customers through problem-solving process
- Properly escalate unresolved queries
- Follow up with customers to ensure issue has been resolved
- I.T. Degree or Equivalent experience
- An understanding of Relational Databases and /or Oracle SQL
- Excellent organisational skills
- Motivated, ambitious and self-starter
In return, you will be offered a fantastic career and receive fully comprehensive company benefits, training and development opportunities. Formal training will be provided where needed although you will be expected to learn hands-on from more experienced colleagues.
We would love to hear from you - apply now for immediate consideration!