Service Desk Analyst / NVQ Customer Service ITIL
Desk Analyst, Customer Support, Customer Service, NVQ Customer Service, ITIL, Call Centre, Camberley
Leading IT Services and Solutions Company require a Service Desk Analyst / Customer Service professional to work on busy Service Desk within their Camberley site.
In this role, you will be the first point of contact for all service requests/incidents coming in via email and phone working on the Service Desk. You will Log and triage all service support tickets working directly with the client taking ownership of their request, and proactively monitoring, escalating, coordinating/scheduling efforts between the different technical teams, parts logistics, and 3rd party suppliers to ensure maximum customer service and resolution within agreed SLAs.
This is a non-technical role and is all about customer management, Customer Support customer services, and service management within a busy IT Services environment.
You must be articulate and confident communicator ideally from a Customer Support Desk, Service Desk or Customer Services Background with a Technical / Engineering or similar IT Company and have an NVQ in Customer Service and or ITIL foundation.
Shift Based Role - 4 days on, 4 days Rest / Off, 4 nights on 7am to 7pm / 7pm to 7am
This company is a large employer and investor in people and provides ongoing training and a structured career path and fully comprehensive benefits package.
For more information please send your CV ASAP