Service Desk Analyst / Customer Care / Service Shift 4 on 4 off

  • Job Reference: BBBH1583
  • Date Posted: 22 November 2017
  • Recruiter: Imperative People
  • Location: Camberley
  • Salary: £25,000
  • Bonus/Benefits: Bens
  • Sector: Technical Support
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Service Desk Analyst, Customer Service, Customer Support, Customer Management

*This role is shift working both DAYS & NIGHTS in a shift rotation of 4 on and 4 off*

Leading IT Services and Solutions Company require a Service Desk Analyst / Customer Service professional to work on busy Service Desk within their Camberley site.

Typical Deliverables:

  • Responsible for ensuring excellent customer service is provided consistently, by following up actions in a timely matter, providing regular customer updates and meeting promises made.
  • You will provide 1st level support and ownership for all incidents and requests (Non-technical)
  • Responsible for initial incident triage.
  • Maintaining the rapport with customers and ownership throughout the incident lifecycle.
  • Liaise pro-actively with suppliers and escalate where necessary to achieve customer specific SLA's.
  • Consistently meet Service Desk KPI set by the Service Centre Manager.
  • Dispatching the appropriate engineer to resolve failures taking into account the SLA's and skill sets of the engineer.

Experience:

  • Service Desk or Call / Service Centre, Customer Care
  • Strong Customer Service Skills.
  • An interest in IT Networking or Telecomms support highly desirable.

Qualifications:

  • ITIL Aware (Preferred)
  • NVQ Customer Service (Preferred)

This company is a large employer and investor in people and provides ongoing training and a structured career path and fully comprehensive benefits package.

For more information please send your CV ASAP