Desktop Support Analyst / 2nd Line Support

  • Job Reference: BBBH1637
  • Date Posted: 27 March 2018
  • Recruiter: Imperative People
  • Location: Woking
  • Salary: £30,000
  • Bonus/Benefits: Bens
  • Sector: Cloud & On-Premise IT
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Desktop Support Analyst, Service Desk Analyst, 2nd line Technical Support, Technical Support, IT Technician, Windows Server, Remote access, Networking,

We have an exceptional opportunity for a Service Desk Analyst to join one of the world's most successful F1 teams. You will be providing excellent desk side and remote support to 4000+ internal customers, systems and processes primarily at their headquarters.

As a Desktop Support Analyst, you will cover all aspects of the incident request and Access Management functions and scope. You will take ownership of the monitoring and management of all calls or escalations that might take place and provide quality, responsive and consistent resolution to all IT incidents and requests to the agreed SLA within the customer's expectation.

Knowledge, Skills and Experience:

  1. Understanding of remote access technologies e.g. VPN, RDP, VNC
  2. Experience with Microsoft Windows operating systems - Servers and Workstation - and back office products (strong windows 7 experience - Windows 10 is a distinct advantage
  3. Track record of delivering high quality IT support to 4000+ users and multi-site environment
  4. Mobile device experience is essential - Apple iOS, Android and Windows mobile operating systems
  5. ITIL v3, MCP/MCITP/CCNA certified desirable (Windows 7/Server 2008 as a minimum)
  6. Excellent customer service skills within an IT Service Desk environment
  7. Highly customer focused, articulate, excellent telephone manner and confident in dealing with people at all levels

In return, you will be offered a competitive salary, a fully comprehensive benefits package and a role that will challenge you to realise your full potential.

Desktop Support Analyst jobs, IT Service Desk Analyst jobs, 2nd line support jobs, Technical support jobs, IT Technician jobs,

For immediate consideration please send your CV now!