Imperative People are expert recruiters, recruiting IT Service Management professionals.  We have an established network of clients and candidates in this field.  If you are looking for a new opportunity or need to fill a Service Management vacancy Permanent or Contract, then please submit your vacancy or call to speak with a consultant 0333 433 0795. 

Service Desk Analyst
Service Desk Manager
Problem Manager
Change Manager
Configuration Manager
Process Consultant
ITSM Process Manager
Service Manager
Service Delivery Manager
Service Design Architect
Service Catalogue Manager
Head of Service Delivery
Head of Service Operations

IT service management (ITSM) refers to the entirety of activities – directed by policies, organised and structured in processes and supporting procedures – that are performed by an organisation or part of an organization to plan, deliver, operate and control IT services offered to customers. It is thus concerned with the implementation of quality IT services that meet the needs of customers, and is performed by the IT service provider through an appropriate mix of people, process and information technology.

"Global IT Service Management market to grow at a CAGR of 7.3% over the period of 2012 and 2016."  TechNavio.

IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.

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